Enterprise & Compliance

Kemampuan yang dibutuhkan organisasi berskala besar: governance, keamanan, procurement, SLA, dan continuity. Kami pastikan solusi siap audit dan operasi.

ISO/IEC 27001 (ready) SOC 2 (aligned) GDPR/PDPL Data Residency
Delivery Overview
SLA Met
99.9%
Audits Passed
All
Regions
Multi

Governance & Compliance

🏛️

Policy & Access Control

Role-based & attribute-based access, approval workflow, dan segregation of duties.

📜

Audit & Logging

Audit trail lengkap, retention policy, dan export untuk audit eksternal.

🧭

Standar & Regulasi

Praktik sejalan dengan ISO/IEC 27001, SOC 2, GDPR/PDPL, dan kebijakan data residency.

ISO/IEC 27001 (ready) SOC 2 (aligned) GDPR/PDPL Data Residency

Security & Privacy

  • Encrypt in-transit & at-rest
  • Zero‑trust & least privilege
  • Hardening & vulnerability management
  • Secrets management & key rotation
  • PII handling & DPA readiness
# Security Overview (ringkas)
- Data classification & retention
- Incident response & escalation
- Backup & DR with immutability
- Change management & approvals
- Periodic access review

Delivery Excellence

  • Discovery, scope, dan arsitektur
  • PoC/Pilot sebelum rollout
  • Implementasi terukur & dokumentasi
  • UAT, training, dan handover
  • Opsional: managed service 24/7
1. Discovery & scope
2. Desain arsitektur
3. Pilot & PoC
4. Implementasi & migrasi
5. UAT & dokumentasi
6. Handover & managed service

Procurement & Contracting

🧾

e‑Catalog & Tender

Dukungan proses pengadaan, multi‑vendor, dan spesifikasi teknis.

🤝

Legal & NDA

Dukungan NDA, DPA, dan persyaratan hukum yang diperlukan.

🌍

Data Residency

Pemetaan data, lokasi penyimpanan, dan arus data lintas wilayah.

Support & SLAs

Silver

Business Hours

  • Response: 4 jam
  • Change window terjadwal
  • Monthly report
Diskusikan

Gold

24/7

  • Response: 1 jam
  • On-call engineer
  • Weekly report
Diskusikan

Platinum

24/7 + Onsite

  • Response: 15 menit
  • Dedicated TAM
  • Custom report
Diskusikan

Risk & Continuity

  • Backup & DR dengan immutability
  • HA/Cluster untuk layanan kritikal
  • Simulasi insiden & tabletop exercise
  • Runbook operasional & eskalasi
  • Capacity & performance planning
- RPO/RTO disepakati
- DR drill berkala
- Runbook & kontak kritikal
- Monitoring & alerting
- Review berkala SLA/KPI

Siap untuk proses procurement?

Kami siapkan RFP pack, Security Overview, dan dokumen pendukung sesuai kebutuhan audit Anda.

Request RFP Pack Hubungi Sales